Rob's Automotive and Collision

215-826-9200 · 2700 Veterans Highway, Rt 413 · Bristol, Pa 19007

Much More Than Just Towing

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Date: 3/8/2017 7:43 PM UTC

A few blogs back we posted a little information about a few of our service divisions.
We wanted to educate our readers about the Rob's Brand as a whole, and why we have become a
One Stop Shop for just about everything Auto, Truck & Towing related.

Yes, we listed a few "highlights" and bullet points regarding the divisions, but DID YOU KNOW that Rob's Collision holds more than a dozen certifications from auto manufacturers?
This has been critical to our success and customer satisfaction as the collision world is ever changing and evolving.

We can work on any make and model car or truck when it comes to repair, auto body, etc...
But DID YOU KNOW Rob's also has the absolute best and latest and greatest technology, equipment, tools and more, that keep us on the cutting edge of our industry? This includes very LARGE (and cool) Commercial Equipment & Tools for our customers with "LARGE NEEDS"???

DID YOU KNOW that Rob's offers shuttle service for each and every customer in each and every division of our company to take the stress away when it comes to getting to and from our locations???

DID YOU KNOW that we are consistently ranked in the Top 500 Towing Companies in the Country each and every year according to The Towman 500???

Now please understand, we are not saying all this to brag or pat ourselves on the back.
But we do want you to know, that no matter what your Automotive, Truck or Commercial needs may be as a customer, we want to be your go to provider every single time you need these services!

We take great pride in every aspect of our work and service, and our Team and Staff will always go above and beyond to ensure you as a customer are taken care of, and hopefully position us to keep your business going forward...

We value you and your business and we want to keep it.
Thanks for checking in and we look forward to serving you.

- Rob's

Posted by Rob's Automotive and Collision | Post a Comment

Date: 2/14/2017 5:42 PM UTC

Each and every year we experience countless customers that are unfortunately in an accident.
And in many cases (so long as no one was hurt) certain people wait to have their vehicle looked at get any type of estimate from a Collision Company.

We do understand why people do it and a lot of times it's b/c they're unsure where to take their car or truck, or they "fear" calling their insurance company. We're here to tell you... that's why we all pay for insurance! :)

The longer you wait, the more difficult it can become. There are so many "variables" that are involved when getting your vehicle repaired properly. Now, if you're dealing with the "other guys" insurance company because the accident wasn't your fault, again, different circumstances.

But when your insurance company is involved, we want you to be completely at ease, knowing that we will take care of everything from "A to Z". We will deal directly with your insurance company, set you up with a rental if necessary, and all of the administration and billing involved so you don't have to.

Now, we don't want to "scare" you into thinking that while you're waiting you are doing more damage to your vehicle if you're still driving it after an accident... But why take any chances?
Our goal at Rob's Automotive & Collision is to not only get your vehicle back to you as fast as possible, but to absolutely make sure the vehicle is in the condition (or even better) prior to the accident.

We here at Rob's Automotive & Collision hold a dozen certifications from car manufactures. What does this mean for you??? It means no matter what make and model car or truck you're driving, our technicians have the extensive training required to ensure 100% customer satisfaction!

We want you to take total comfort knowing that we will handle everything so you don't have to.
If you are in any type of "fender bender" or even major accident, call us sooner than later. We're here to satisfy you, NOT the insurance company, so please keep in mind and as we always inform the public, if you are ever in any type of accident, it is YOUR RIGHT to seek out any Collision Company you desire. It is NOT the insurance company's choice.

So don't wait, stop in and see us, or give us a call and we will be happy to come to you with a free estimate and take all of the worry and concern out of the situation! We hope to have the opportunity to service you and your vehicle. Thank you for reading and let us know if there's any way we can be of service to you.

- Robs Automotive & Collision

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Date: 1/16/2017 6:31 PM UTC

Well, here we are in 2017!

We hope 2016 was a great year for you, and hopefully your vehicle?
With the new year well underway and with more colder months ahead, this could be new issues for your car.

Weather conditions will change throughout this winter that could affect your car or truck, so hopefully you had scheduled proper maintenance last year. There are some consumers that believe little things like oil changes, tire rotation and regular tune ups are a "waste of time"...

These are also the same people we see year in and year out with the most problems.
Most car owners don't realize that when we conduct maintenance or repairs on your vehicle, many times there are strong signs of neglect! We can usually tell who's being "honest" when we ask certain questions regarding how well (or not well) you've taken care of your car.

Oil changes are usually a "tell-tale" sign that you weren't exactly on the "up and up" with vehicle maintenance or preventative maintenance... Nothing lasts forever and certainly the working parts of your car or truck won't either if consistent "attention" isn't there.

Prolonging the life of your vehicle will strongly lie with how well you take care of it.
Now, no mechanic or service shop can guarantee your car will run forever even with regular maintenance. But we can almost guarantee that it won't run forever if you neglect regular service...

So as we get ready to brave the elements of winter here in the North East part of the country, we sincerely hope that you will take all necessary precautions and make sure your car or truck is being serviced as scheduled by your mechanic.

We are always happy to evaluate and look at potential problems for you, and make the proper recommendations that's best for you and your safety. Rob's Automotive & Collision Center is here 6 days a week to accommodate even the busiest of schedules. We understand "life" can get in the way of getting us your car, so when things are crazy, just give us a call and we'll work with your schedule.

Thanks for checking in and have a great year!

-Rob's Automotive & Collision

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Date: 12/6/2016 5:06 PM UTC

With the year rapidly coming to a close, we once again want to take this time to thank many people for another great year for us as a company and community organization.

First and foremost we thank each and every customer who we had the pleasure of serving in each of our departments. From Auto Repair, Collision, Towing and others... Without you, there "is no us"...

Next our amazing team of professionals. Drivers, Techs, Administration, Customer Service, Writers & Estimators, Dispatchers, Sales, Marketing, Operations, Specialty Team Members  -
Detailers, Painters, Body Techs, Lot Techs and more... ALL of our Department Managers because without you, our departments don't get the job done!

We sincerely thank each and every one of our Rob's Team of Family members for going above and beyond the call of duty day in and day out. We had countless people volunteer their time on weekends and days off throughout the year to allow us to give back to the Community as we participated and/or sponsored so many functions and events this year. Their time, dedication and commitment are unmatched! So again, we thank you all!

We also would like to thank all of the individuals who continue to support our company, whether you're a customer or not. There are so many people who continue to refer our services as well as act as a Strategic Resource to assist us in achieving our goals. Again, too many organizations to name, but hopefully you know who YOU are!

This list could certainly go on and on... And we sincerely apologize if we've left anyone out.
But we truly are extremely grateful for the people we get to work with on a daily basis, as well as the individuals we get to meet throughout the year, and build upon those relationships.

It really has been another extraordinary year, and we couldn't be more proud of our Team and the job they do every day. Thank you again to everyone, and we wish you Happy Holidays, and a very prosperous New Year!

Cheers!

Rob's

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Date: 11/7/2016 8:33 PM UTC

With temperatures dipping, and the winter months fast approaching, it is only a matter of time before the roads become a little slippery. It is very commonplace to have to provide assistance to normal passenger vehicles who have slid off the road due to some black ice or hydroplaning, and we are more than well equipped to handle the towing needs.

What happens when a larger vehicle goes off the road? Have you wondered what happens when a semi trailer, bus, or an RV goes off road and needs to be pulled out?

When a passenger vehicle goes off road, a normal tow truck is often sufficient to retrieve it. Unfortunately, a regular tow truck is nowhere near sufficient to recover heavier equipment. The average US car tips the scales at around 4,000 pounds. Semi trucks are, on average, over 3 times as heavy for just the truck alone! A truck and trailer combo (with the trailer empty) typically weighs between 30,000 and 35,000 pounds.

With that in mind, it is evident that it takes special equipment to recover these beastly vehicles. There are many things to consider when undertaking these heavy duty recoveries. Is a trailer involved? Is the trailer full or empty? Was it a flat-bed transporting other equipment? These questions, and more, will determine which method is used to perform the recovery.

In many instances, an airbag recovery system is employed. A massive airbag is wedged underneath the toppled equipment and inflated in a very controlled manner. The overturned trailer is then uprighted without the costly time consuming process of unloading the cargo contained within. One of the major benefits to this is the ease of use and the time it takes to actually work. The airbag cushion can significantly reduce any additional damage to your heavy duty equipment, saving you time AND money in the process.

Other times, we need to utilize a combination of rotator crane and possibly forklifts. In the past, when we have had to recover a trailer that was carrying heavy farming equipment, the crane has been used with great success to safely pull the wrecked vehicles out. When using the crane, it is often necessary to employ a forklift to gently hoist part of the wreckage up enough to get the crane cables underneath securely to pull the wreckage free.

Heavy duty recovery is no small task. We make every effort to safely and securely recover your heavy equipment, paying special attention so as to minimize any additional damages that may happen during the process. Our technicians have all the experience and qualifications to retrieve any vehicle in an accident, be it large or small.

If you have a heavy duty accident, do not hesitate to call us here at Rob's to facilitate the recovery of your equipment and cargo!

Posted by Rob's Automotive and Collision | Post a Comment

Date: 9/21/2016 2:58 PM UTC

Even after more than 30 years in business, there are still so many people that aren't aware of the services we here at Rob's offer. So we wanted to have this Blog post be more about "education" so anyone will now know who, and more importantly "how" we can help...

Towing/Hauling - Yes, we certainly are known for Towing. We tow cars, trucks, commercial vehicles and we also provide commercial transportation as well. Whether it's extremely large equipment, or in some cases, other "large" vehicles that need to be delivered to a particular destination.

Automotive - We also are a service provider for the average consumer...
We have a full service automotive repair department, offering everything from your standard oil changes, maintenance, or major rebuild and repair projects.

*We also service and repair large commercial vehicles as well.*

Collision - We provide outstanding auto body & collision services for every vehicle on the road...
This includes all commercial trucks as well. Cars are certainly a huge part of our every day collision activities, but we work on every vehicle type from mid-end to high-end cars and trucks. We can help ensure your vehicle will be back to perfect working and "looking" condition before it was in the fender bender...

24/7 Road Side Assistance - We never close when it comes to emergency needs. This includes 24/7 towing and recovery services for small or large vehicles, or something as simple as someone needing a "jump", gas or a tire changed. We provide "on-site" assistance for everything truck related if a breakdown occurs.

There are other departments with the Rob's Team of professionals, and we don't want to bore you with more service offerings, BUT, we did want to make sure you were aware of what we do, so if and when, you have a need or someone you know has a need, we'd like to be the one that provides the assistance no matter what the situation is.

Thanks for checking in and we look forward to hopefully having the opportunity to serve you!

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Date: 8/16/2016 9:00 PM UTC

Preventative maintenance is a must!
The vacations will be over soon, the kids will be back to school in a few weeks, and cooler evenings will be here soon. Take advantage of the lull to prepare your vehicle for the hustle & bustle of the busy school year, and the day-day running of your vehicle.

First things first...Read your owner’s manual and follow the manufacturer’s recommended service schedules. There are usually two schedules listed: normal and severe.
Engine Performance
Have engine driveability problems (hard starts, rough idling, stalling, diminished power, etc.) corrected at a good repair shop. Replace dirty filtersair, fuel, PCV, etc.
Oil
Change your oil and oil filter as specified in your manual more often (every 3,000 miles or so) if your driving is mostly stop-and-go or consists of frequent short trips.
Cooling System
The cooling system should be flushed and refilled as recommended. The level, condition, and concentration of the coolant should be checked periodically.
Windshield Wipers
Replace old blades.
Stock up on windshield washer solvent you’ll be surprised how much you use.
Battery
The only accurate way to detect a weak battery is with professional equipment. But do-it-yourselfers can do routine maintenance. Scrape away corrosion from posts and cable connections; clean all surfaces; re-tighten all connections. If battery caps are removable, check fluid level monthly.
A word of caution:
Be sure to avoid contact with corrosive deposits and battery acid. Wear eye protection and rubber gloves. Note too that removal of cables can cause damage or loss of data/codes on some newer vehicles so refer to your manual for instructions.
Lights
Inspect all lights and bulbs; replace burned out bulbs; periodically clean road grime from all lenses with a moistened cloth or towel. To prevent scratching, never use a dry rag.
 Exhaust System
Your vehicle should be placed on a lift and the exhaust system examined for leaks. The trunk and floorboards should be inspected for small holes. Exhaust fumes can be deadly.
Tires
Examine tires for remaining tread life, uneven wearing, and cupping; check the sidewalls for cuts and nicks. Check tire pressure once a month. Let the tires “cool down” before checking the pressure. Rotate as recommended. Don’t forget your spare, and be sure the jack is in good condition. 
We here at Rob's are more than capable of handling any and all of your automotive needs. We hope to have the opportunity to service you and your vehicle as the Summer comes to a close. Enjoy!



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Date: 7/8/2016 4:24 AM UTC

Summer is here. Summer has been here. Summer means fun in the sun and, if you're lucky, fun at water parks or amusement parks. When it comes to the dog days of summer, one of those last bastions of hope we have on those hottest of days is our car. You rush from the work place to our car that has been sitting there with the sun beating down on it. After unlocking it, you sit down in the car and feel the heat radiate from the small convection oven with an engine, and you start it up. You crank the AC all the way to the blue and kick the fans up to max, and you wait for the sweet sweet ice air to come flowing.

Only, sometimes it doesn't.  The oasis of your car's air conditioning has turned out to be a mirage. 

What happened?

Air conditioning systems are fickle beasts. There are so many little issues that can balloon to huge problems with the AC system in your car. One of the more frustrating aspects of this often overlooked system is that there are no real warning lights to alert you to an AC problem. Oil problem? There's a light for that. Low on gas? There's a light for that. Mysterious engine problem? Yup, there's a light for that, too. But, there's no indication that your AC system is on the fritz until it's too late.

What issues?

Weak airflow

Weak airflow is one of the more common symptoms you will experience. Once it blew strong, and now it just kinda gently brushes you with air. A loose hose is often the culprit and can be an easy fix. Sometimes, the ventilation fan is broken. If the fan isn't blowing, air wont flow well. Worst case, however, is if seal/seals have come open. AC systems are very sensitive and self contained, and must remain sealed. Once they're opened, the entire system is compromised.

Not blowing as cold

There are many reasons why an AC system can stop blowing ice. Having your AC system inspected as soon as you notice a drop in cold can mean the difference between a small repair or a large one. Freon may have leaked due to a failed o-ring, seal, or hose. There might be a clogged hose somewhere. The compressor or blower motor may have failed, or there might even be a vacuum leak. Leaks can be absolutely devastating. When an AC system develops a leak, you have an "open system" meaning moisture and other particulate matter can enter the system and wreak havoc. If the leak is caught early, it will be less expensive to repair.

Starts out cool, then gets warm

This problem is never an easy one to answer. The best bet would be to have your AC system inspected to determine what the underlying issue is. You may have a clogged valves, a faulty compressor clutch, a dreaded leak, or even a blown fuse. This particular problem, however, isn't just limited to those possible problems.

My AC smells like a gym locker

Even if it's blowing cold, an AC system that is blowing the odor of smelly feet at you is never pleasant. Having your system inspected for mold and mildew could help get to the bottom of the problem.

Why does an AC system fail?

Age and moisture, simple enough. Father time is undefeated, and that notion extends into the various systems of our vehicles. Rubber seals and hoses lose their elasticity over time, resulting in a bevy of problems. Moisture, however, is the death knell for your AC system. Water, when mixed with the refrigerant in your system, creates a destructive corrosive acid. If moisture makes it into the system, it could damage many components and result in the complete failure of the AC system.

Take advantage of our current service promotion and have your AC system fully inspected for performance and pressure! Don't take a chance on your cold air during these hot days!

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Date: 6/10/2016 5:53 AM UTC

Having a flat tire can be such a nuisance. And, it usually happens one of two ways: You walk out to your car in the morning and spot your tire sagging to the ground, or you're driving around and notice that sort of *flap flap flap* sound of an airless tire. Whatever the case may be, what you do next is crucial to ensuring your safety.

If you notice it while parked

It's certainly a headache to have a flat tire. But, it's less so of a headache to spot it prior to driving.

Inspect It

Gently run your hands along the back and front of the tire to see if you can spot anything embedded in the tire, such as a nail, screw, or one of those big industrial staples. If you can't see anything, you MIGHT just be low on air. If you have a means to inflate the tire, you should do that and see if it holds air. If it retains air, then you are PROBABLY ok. But, you should still have the tire looked at.

Put on the spare

If you do find something in the tire, it's best not to patch it yourself. Put on your spare tire and carefully drive to the closest Rob's service center for repair. Driving on a tire that's low on air or completely flat can do even more damage to the tire.

If you notice the flat while driving

If you don't hear the tire being flat while driving, you're certainly going to feel it. When you have a flat, it'll feel like your vehicle is being pulled to the side the flat and your acceleration will feel really sluggish.

Safely pull over

Get as far to the side of the road as you can. Hopefully the road you're on will have a wide enough shoulder to give yourself as much room as possible so you don't risk being hit by passing vehicles. Flip on your hazard lights to give other drivers additional warning.

Put on the spare

No matter what, do not drive on the flat tire. Put your spare on and carefully drive to your nearest Rob's service center. Or, you can call Rob's for a little roadside assistance.

If the cause of the flat tire was a puncture, we can most likely repair it by patching and plugging it. If the flat was caused by something else, we can assist you in finding the right tire for your car and get you back on the road in no time flat!

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Date: 5/4/2016 6:37 PM UTC

Hauling? Yes, we do that too!
Over-dimensional or heavy hauling is no small process. It requires careful planning and execution in order to be successful and avoid accidents or injuries.

Here are critical steps that we here at Rob’s take to ensure we move your load as safely as possible.

Prepare in advance

It’s vital that you thoroughly prepare for the move and do so in advance.


Use the proper trailer

Nothing is more important than using a trailer best suited to the job.

There are many trailer and axle configuration types, and you need a thorough understanding of heavy haul and over-dimensional shipping in order to select the right trailer for the job.

In most cases, heavy haul uses one of the following trailer types:
  • Flatbed trailer – an open platform trailer with no walls, roof or rails, and a flat load-carrying area.
  • Lowboy trailer – a low-bed trailer that has two height drops in the deck and sits very low to the ground, and which allows loads up to 12 ft. in height.
  • Drop Deck trailer – a trailer with one drop in the deck height. The upper part of the deck sits atop the back of the tractor unit and drops in height directly after it clears the back of the driving unit.
  • Extendable Drop Deck trailer – same basic design of a standard drop deck, this trailer’s body is extendable for loads that are long and cannot be extended over the back end of the trailer but need the support of a trailer under its entire body.
  • Gooseneck trailer – attaches to the hauling unit by a permanently affixed adjustable bar that is attached to the bed. There are many variations of gooseneck trailers including, but not limited to removable, fixed, mechanical and hydraulic. We have multiple types of Trailers to ensure the job is done correctly and safely.


 Secure the load

Make sure the load is secured and distributed properly on the trailer before it leaves the yard or work site.
Securing super heavy or over-dimensional equipment is an important process that you should not take lightly.
Fortunately, incidents involving loss of heavy equipment or other improperly secured loads are infrequent, but they can result in severe injuries, damage to personal property, or, worse, loss of life when they do occur.
Not only that, it often represents a loss of equipment and adversely impact the environment if chemical contaminants are involved.

Securing equipment such as excavators, bulldozers, front-end loaders and similar equipment falls under the regulatory requirements of Federal Motor Carrier Safety Administration when transporting across state borders.

Use trained, experienced drivers

Use only drivers who are properly trained and who have experience in how to secure loads safely and operate the equipment they are hauling.

Obtain the proper permits

Give yourself time to obtain all required permits. Any equipment over 102” wide will require an oversize trucking permit before it can move on state roads or highways.

Understand regulatory requirements

Be familiar with regulatory requirements in each state through which the load will travel. Rules can vary from state to state.

Commercial vehicles over 10,000 pounds GVWR are subject to federal regulations if engaged in interstate commerce. However, if hauling equipment intrastate, local regulations may also apply.

Run routes in advance

Once you have the proper permits and know which local, state and federal regulations apply, it’s time to map out the best possible route for your trip. You want to avoid toll roads, heavily trafficked highways (if possible), roads undergoing construction, and routes that present others types of delays or interruptions.

A pilot car may be needed to accompany you on some of the routes. Each state has its requirements for different oversize dimensions.

Conclusion

Follow these critical steps to ensure that your move goes without incident and that you secure the safety of both people and equipment.

Safety is paramount when it comes to our Drivers, Customers, the load being hauled, and the other vehicles on the road during any hauling process.

We wanted to make sure our customers, and followers were educated on the other areas of service we provide.

Now you know. Thanks for checking in as always and keep it safe out there on the road!
-Rob’s-

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