Rob's Automotive and Collision

215-826-9200 · 2700 Veterans Highway, Rt 413 · Bristol, Pa 19007

Much More Than Just Towing

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Date: 9/7/2017 7:26 PM UTC

Well, here we are...
The Summer has officially come to an end and now we begin to enter the Fall Season.
We don't know about you but we truly enjoy this time of the year. Who doesn't right???
Football is back, fire pits are flaming, and before you know it will be jeans and hoodies, right?

In any event, we wanted to chat about some things that we see especially during this time of the year.
We see a lot of customers that come in with their vehicles after an accident, or even just your every day fender-bender, but it happened a little while back...

While we discussed not waiting to have your car or truck repaired in our Blog this past winter, unfortunately we still see people waiting when it comes to collision work. For whatever reason whether it's home and work schedules, kids, vacations, etc... Many people wait to bring their cars in.

And what we continue to hear in the field, or more importantly the questions we receive, are regarding whether or not the Insurance Company dictates where you take your vehicle for repair.

We're here to 100% educate you that when it comes to your vehicle regarding collision repair after an accident... It's YOUR CHOICE! You are absolutely in charge of you and your vehicle. While insurance companies continue to try and sway you to one of their "approved providers", it is still your call as to who repairs your vehicle.

We have these conversations year in and year out, but it is still amazing to us how Insurance Companies still operate to persuade drivers to go to an Auto Body Repair facility of "their choice", when it's your car or truck getting fixed. Always remember that, it is entirely up to you who fixes your vehicle.

So now as the leaves change and we enjoy the Fall we hope you'll continue to keep it safe on the roads... If you ever have any questions about your accident situation as it relates to your car, please call us and we'd love to assist you in any way we can. We also hope you'll choose Rob's to make sure your car or truck is back to pre-accident condition and all repairs are done right!

Have a wonderful Fall Season! Thanks for checking in!

- Robs Automotive & Collision

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Date: 8/6/2017 1:23 PM UTC

We hope you all have been enjoying your Summer!


We know Summer is coming to an end, and as sad as that is, we all know the season can't last forever. So knowing this year after year, we thought it would be a nice topic for this month to discuss why and how Rob's Automotive & Collision has stood the "test of time" even after more than 35 years in business.

Longevity in anything takes countless effort, commitment, dedication and even sacrifice.
So we solute you as a business owner, or experienced professional if you've been practicing your "craft" for many years, b/c we certainly know what that takes to get there, and more importantly, stay there at the top of your game.

With the Collision industry experiencing rapid changes over the past 10-15 years, some good, some not so good, it has unfortunately affected many service providers in the space.
Over our time we have seen many strong and quality companies unfortunately close their doors, or continue to struggle in today's autobody and collision climate.

There are a lot of reasons why but we'd like to point out what we believe has been the difference for us not only to stay in business, but even thrive during these changing times.

1. Staff - We continue to employ amazing people with many years of experience in our industry. They not only are great at what they do, but our customers see the difference because our Staff cares so much about them.

2. Technology - This is where many companies that have unfortunately gone out of business have failed. They never embraced how updates in technology could actually help them vs. hurt them. They didn't invest in the things that would make life easier for them as a provider, or even their customer's experience.

3. Equipment - We continue to educate our Staff as well as invest in nothing but the best equipment and machinery to ensure our collision work is done perfect. Yes, this is a huge expense, but it's also why we have become so diverse to offer repair services to ANY make and model car or truck.

Manufactures have extremely high demands that are a MUST when it comes to Collision Repair and if you don't stay on the cutting edge with equipment, well... We're sure you can guess what will happen.

4. Adapt - We like to believe that no matter what the auto manufacturing world throws at us, or even you the driver/consumer, we'll be ready for it when you need us. We are not stubborn when it comes to adapting and embracing the ups and downs of our industry so that we are best prepared to do the best job for our customers.

5. Diversity - We have grown tremendously over 35 years. And we attribute a strong portion of our growth to being able to offer many service to make any customer's life easier. We have the ability to handle the entire process when you've been in an accident. From start to finish we'll tow your vehicle if necessary, repair it perfectly, all while making your life easier by dealing with your insurance company so you don't have to worry about anything other than getting your car back just as it was, or in some cases even better before your accident.

So while our hearts go out to so many providers who unfortunately aren't in business anymore, we like to think we're still here b/c we've done the right things to preserve our longevity.

Thanks as always for checking in and we hope you enjoy the rest of your Summer!

- Rob's

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Date: 7/6/2017 3:48 PM UTC

We felt this Blog post would hopefully be very informative especially since we've experienced so much rain during the Spring, and so far in the early part of Summer.

Nobody likes to drive in the rain, but it seems to be an unavoidable scenario we all have to face every now and then. When you do find yourself driving during a rain shower, it is important to adjust some of your driving methods to accommodate for the wet conditions. Driving in the rain can be very dangerous if not done properly, so it is vital to remember a few procedures to practice when you’re traveling down a slick road. At Robs we compiled some advice to share with you to help ensure that you are safe on the roadways when the weather gets bad.

Turn on those Headlights!
You may think this should be common sense, but we see countless drivers not turn their headlights on in he rain... One of the first things you should do when driving in the rain is to make sure you have your headlights on. And yes, this applies even during the day. The pouring water can easily hinder your visibility, so flicking on your lights can provide that extra aid to see what is ahead of you. Additionally, having your headlights on is imperative for other motorists to recognize your vehicle coming through the misty horizon. Having your headlights off while it is raining not only makes it more difficult for you to see, but also makes you practically invisible to the cars around you.
Keep your distance!
These two go hand in hand. The wet roadways can cause your vehicle to hydroplane if you are traveling too fast. Maintaining a speed under 35 mph typically reduces your chance of swerving on the wet roadways, but we still suggest you be cautious when making turns. In addition to simply slowing down, we also advise keeping a more conservative following distance than you typically would, as your brakes may not perform as well as usual when you need to abruptly stop on a slick street.
Stay on top of your parts!
One of the worst things that can happen when driving in the rain is having faulty equipment that can make it more dangerous for you to operate your vehicle. These primarily include making sure your tires have been checked and you have effective windshield wipers. If your tires are worn and do not have traction, then your chance of hydroplaning greatly increases. Additionally, having defective wipers that do not properly clear the water from your windshield can obstruct your visibility and make it severely dangerous to drive. Always be prepared, and if you need new wipers, our Service Department has them in stock on a daily basis.
So please, be extra careful when driving in the rain, or any kind of nasty weather conditions. If you're unsure about your vehicle's capabilities to handle the "not so nice" weather, call our Service Department and schedule an appointment to have us make sure your good to go!
Thanks for checking in and have a great Summer!
- Rob's Automotive & Collision

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Date: 6/8/2017 7:43 PM UTC

Okay so we're convinced Mother Nature is definitely Bi-Polar! :)
The past month between all of the rain, and even the brief heat wave we've experienced, we do know Summer is on the way, and it may "ring" in with some extreme temperatures.

So we wanted to maybe give you a few "memory joggers" so you can hopefully ensure your vehicle will stay tip top throughout the warmer and even very hot months during Summer.

Yes, the obvious is making sure the oil and filter are changed properly and timely, but also making sure normal preventative maintenance is completed as well.

*All fluids topped off and levels checked.
*Battery checked and charged
*AC System and Freon where it needs to be
*Check all plugs, belts and hoses, wires, etc..
*Brakes, Pads, Rotors & Alignment.
*Tire Pressure, Tread and overall wear.

For most, this may seem somewhat "elementary"... But we can assure you with the amount of drivers and customers we see that experience so many problems, most could have been avoided if they just took a little time to stay on top of their car or truck.

Now, we don't expect you to do these things on your own, unless you're certainly capable of doing so... But that's where we come in. Our technicians will do a full diagnostic check throughout your vehicle, checking every working part to make sure your vehicle lasts as long as you have it.

Yes, we know certain things happen and cars and trucks do break down, and in some cases it's not really anyone's fault, it's just no one car (or person) is perfect.

So while we celebrate Summer on it's way, attend Graduations and so many other family and friend parties, we hope you will keep these tips in mind before embarking on those long Summer road trips!
Have a great Summer and let us know how we can be of any service!

Thanks for checking in.

- Rob's Automotive & Collision

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Date: 5/9/2017 6:11 PM UTC

Now that Spring is in full swing and Summer is right around the corner, we thought we would let you in on a few more exciting things happening with our company.

One of the things that we pride ourselves on is that in a very competitive climate, especially as it relates to Collision & Autobody Service, we continue to grow, expand and service even the most challenging customer vehicles.

Our Technicians hold Certifications with a large number of manufacturers.
Here are just a few... Volvo, Lexus, Porsche, Audi, GM, Chrysler, Nissan, Infinity, Volkswagen, Hyundai, Ford, Dodge, Jeep, Fiat, Acura & Honda. Also, our Technicians are ICAR Gold & ASE Master Certified as well.

Another exciting addition to our company in our Collision Department is our Aluminum Work Area & Booth so that we can service all Aluminum Body Audi's! This is a huge value added service for Audi customers as the Aluminum work space is critical to having that "clean room" environment to go along with our Aluminum Paint Booth to ensure all of the Audi's that are fixed and repaired by Rob's Automotive & Collision, are "showroom" when completed.

We can go on and on about other high-end equipment and machinery we've invested in for our other departments, but we won't. We just want ALL of our customers to know and take comfort that when they bring their vehicle to us, we do everything possible and possess the necessary tools and resources to accomplish customer satisfaction...

Thanks for tuning in, we appreciate it!

- Rob's Automotive & Collision

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Date: 4/11/2017 1:08 AM UTC

The warmer days have arrived, grass begins to get more green, flowers start to bloom, it's Spring!
The cold weather has hopefully gone away as Spring ushered in last month.
So as we look forward to warmer days, longer nights, the last thing we want to worry about is our vehicle's "winter hangover".

As we've written in January, cold weather affects any vehicle, especially if it's not tended to properly.
So we'll spare you the long laundry list of "Do's & Do Nots", but we would like to take this opportunity to mention a few tips now that Spring is here.

Don't wait to have your AC system checked. Most people will just turn it on when Mother Nature is bringing the "heat" on that particular day, but then you wonder what that "smell" is coming from the vents...???

We'll leave that up to the imagination, but the point is, having your car looked at now that the cold days are behind us for now, is always a good thing.

Fluids, plugs, battery, belts, fans, etc... We can go on and on, but there are so many moving parts in your vehicle, and whether it's the littlest thing, or biggest thing that can go wrong, a simple maintenance appointment can possibly prevent these issues.

Spring road trip coming up? Give us a call!
The college "goer" traveling or commuting for Spring break, or over the Summer? Give us a call!
Thinking about trading your car in, or selling it? Give us a call!

Rob's Automotive & Collision is a full service organization and we're here to serve you!
Let us know if we can be of service for any of your automotive, mechanical or collision needs.

Thanks for checking in and we look forward to serving you!

- Rob's Automotive & Collision

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Date: 3/8/2017 7:43 PM UTC

A few blogs back we posted a little information about a few of our service divisions.
We wanted to educate our readers about the Rob's Brand as a whole, and why we have become a
One Stop Shop for just about everything Auto, Truck & Towing related.

Yes, we listed a few "highlights" and bullet points regarding the divisions, but DID YOU KNOW that Rob's Collision holds more than a dozen certifications from auto manufacturers?
This has been critical to our success and customer satisfaction as the collision world is ever changing and evolving.

We can work on any make and model car or truck when it comes to repair, auto body, etc...
But DID YOU KNOW Rob's also has the absolute best and latest and greatest technology, equipment, tools and more, that keep us on the cutting edge of our industry? This includes very LARGE (and cool) Commercial Equipment & Tools for our customers with "LARGE NEEDS"???

DID YOU KNOW that Rob's offers shuttle service for each and every customer in each and every division of our company to take the stress away when it comes to getting to and from our locations???

DID YOU KNOW that we are consistently ranked in the Top 500 Towing Companies in the Country each and every year according to The Towman 500???

Now please understand, we are not saying all this to brag or pat ourselves on the back.
But we do want you to know, that no matter what your Automotive, Truck or Commercial needs may be as a customer, we want to be your go to provider every single time you need these services!

We take great pride in every aspect of our work and service, and our Team and Staff will always go above and beyond to ensure you as a customer are taken care of, and hopefully position us to keep your business going forward...

We value you and your business and we want to keep it.
Thanks for checking in and we look forward to serving you.

- Rob's

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Date: 2/14/2017 5:42 PM UTC

Each and every year we experience countless customers that are unfortunately in an accident.
And in many cases (so long as no one was hurt) certain people wait to have their vehicle looked at get any type of estimate from a Collision Company.

We do understand why people do it and a lot of times it's b/c they're unsure where to take their car or truck, or they "fear" calling their insurance company. We're here to tell you... that's why we all pay for insurance! :)

The longer you wait, the more difficult it can become. There are so many "variables" that are involved when getting your vehicle repaired properly. Now, if you're dealing with the "other guys" insurance company because the accident wasn't your fault, again, different circumstances.

But when your insurance company is involved, we want you to be completely at ease, knowing that we will take care of everything from "A to Z". We will deal directly with your insurance company, set you up with a rental if necessary, and all of the administration and billing involved so you don't have to.

Now, we don't want to "scare" you into thinking that while you're waiting you are doing more damage to your vehicle if you're still driving it after an accident... But why take any chances?
Our goal at Rob's Automotive & Collision is to not only get your vehicle back to you as fast as possible, but to absolutely make sure the vehicle is in the condition (or even better) prior to the accident.

We here at Rob's Automotive & Collision hold a dozen certifications from car manufactures. What does this mean for you??? It means no matter what make and model car or truck you're driving, our technicians have the extensive training required to ensure 100% customer satisfaction!

We want you to take total comfort knowing that we will handle everything so you don't have to.
If you are in any type of "fender bender" or even major accident, call us sooner than later. We're here to satisfy you, NOT the insurance company, so please keep in mind and as we always inform the public, if you are ever in any type of accident, it is YOUR RIGHT to seek out any Collision Company you desire. It is NOT the insurance company's choice.

So don't wait, stop in and see us, or give us a call and we will be happy to come to you with a free estimate and take all of the worry and concern out of the situation! We hope to have the opportunity to service you and your vehicle. Thank you for reading and let us know if there's any way we can be of service to you.

- Robs Automotive & Collision

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Date: 1/16/2017 6:31 PM UTC

Well, here we are in 2017!

We hope 2016 was a great year for you, and hopefully your vehicle?
With the new year well underway and with more colder months ahead, this could be new issues for your car.

Weather conditions will change throughout this winter that could affect your car or truck, so hopefully you had scheduled proper maintenance last year. There are some consumers that believe little things like oil changes, tire rotation and regular tune ups are a "waste of time"...

These are also the same people we see year in and year out with the most problems.
Most car owners don't realize that when we conduct maintenance or repairs on your vehicle, many times there are strong signs of neglect! We can usually tell who's being "honest" when we ask certain questions regarding how well (or not well) you've taken care of your car.

Oil changes are usually a "tell-tale" sign that you weren't exactly on the "up and up" with vehicle maintenance or preventative maintenance... Nothing lasts forever and certainly the working parts of your car or truck won't either if consistent "attention" isn't there.

Prolonging the life of your vehicle will strongly lie with how well you take care of it.
Now, no mechanic or service shop can guarantee your car will run forever even with regular maintenance. But we can almost guarantee that it won't run forever if you neglect regular service...

So as we get ready to brave the elements of winter here in the North East part of the country, we sincerely hope that you will take all necessary precautions and make sure your car or truck is being serviced as scheduled by your mechanic.

We are always happy to evaluate and look at potential problems for you, and make the proper recommendations that's best for you and your safety. Rob's Automotive & Collision Center is here 6 days a week to accommodate even the busiest of schedules. We understand "life" can get in the way of getting us your car, so when things are crazy, just give us a call and we'll work with your schedule.

Thanks for checking in and have a great year!

-Rob's Automotive & Collision

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Date: 12/6/2016 5:06 PM UTC

With the year rapidly coming to a close, we once again want to take this time to thank many people for another great year for us as a company and community organization.

First and foremost we thank each and every customer who we had the pleasure of serving in each of our departments. From Auto Repair, Collision, Towing and others... Without you, there "is no us"...

Next our amazing team of professionals. Drivers, Techs, Administration, Customer Service, Writers & Estimators, Dispatchers, Sales, Marketing, Operations, Specialty Team Members  -
Detailers, Painters, Body Techs, Lot Techs and more... ALL of our Department Managers because without you, our departments don't get the job done!

We sincerely thank each and every one of our Rob's Team of Family members for going above and beyond the call of duty day in and day out. We had countless people volunteer their time on weekends and days off throughout the year to allow us to give back to the Community as we participated and/or sponsored so many functions and events this year. Their time, dedication and commitment are unmatched! So again, we thank you all!

We also would like to thank all of the individuals who continue to support our company, whether you're a customer or not. There are so many people who continue to refer our services as well as act as a Strategic Resource to assist us in achieving our goals. Again, too many organizations to name, but hopefully you know who YOU are!

This list could certainly go on and on... And we sincerely apologize if we've left anyone out.
But we truly are extremely grateful for the people we get to work with on a daily basis, as well as the individuals we get to meet throughout the year, and build upon those relationships.

It really has been another extraordinary year, and we couldn't be more proud of our Team and the job they do every day. Thank you again to everyone, and we wish you Happy Holidays, and a very prosperous New Year!

Cheers!

Rob's

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